96vip Privacy Policy – How We Handle Your Data
Your privacy matters to us. This policy explains what data 96vip collects, why we collect it, and how we keep it safe.
Our Commitment to Your Privacy
96vip operates the online casino and sports betting platform at 96vip.bio and is the data controller responsible for personal data collected through that platform. This Privacy Policy explains in plain language what personal data 96vip collects from players and visitors, the purposes for which that data is used, with whom it may be shared, how long it is retained, and what rights you have in relation to your personal data. This policy applies to all users of 96vip, including registered account holders in Bangladesh and visitors browsing the site without an account.
By registering for an account with 96vip or continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this policy, you should not use the 96vip platform.
What Personal Data We Collect
96vip collects personal data through a number of channels: directly from you when you register an account, make a deposit or withdrawal, contact support, or participate in a promotion; automatically when you use the platform through device and usage data; and from third-party payment providers in the course of processing your transactions. The categories of personal data we collect include:
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Identity DataYour full name, date of birth, and national identity document details (collected during KYC verification). This data is required to verify that you meet the 21+ age requirement and to prevent duplicate accounts.
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Financial DataPayment account details associated with your registered payment method (for example, your bKash registered mobile number or bank account details). We do not store full card numbers. Financial data is collected to process deposits and withdrawals and to comply with anti-money laundering (AML) obligations.
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Technical & Device DataYour IP address, device type, operating system, browser type and version, mobile network carrier, session timestamps, and pages visited within the 96vip platform. This data is collected automatically when you access the site and is used to maintain platform security and improve site performance.
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Gameplay & Transaction DataRecords of all bets placed, games played, wager amounts, winnings, bonus activations, and deposit and withdrawal transactions associated with your account. This data is retained for regulatory compliance, responsible gaming monitoring, and dispute resolution purposes.
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Location DataGeneral geographic location inferred from your IP address. We do not collect precise GPS-level location data. Location data is used to detect access from restricted jurisdictions and to provide localised content where relevant.
How We Use Your Personal Data
96vip uses the personal data it collects for the following purposes. We process personal data only where we have a lawful basis to do so, as described in the following section.
Account Management and Service Delivery
We use your identity data, contact details, and financial data to create and maintain your 96vip account, process deposits and withdrawals, verify your identity during KYC checks, deliver the games and betting services you request, and communicate with you about your account, transactions, and any service-related matters such as scheduled maintenance or security alerts.
Regulatory Compliance and Legal Obligations
96vip is required to retain certain records of account activity, transactions, and identity verification documents to comply with anti-money laundering (AML) obligations. Where required by applicable law or by a lawful order from a competent authority, 96vip will disclose personal data to the relevant authority. This type of disclosure is mandatory and does not require your consent.
Responsible Gaming Monitoring
We use gameplay data, transaction history, and session data to monitor player activity for signs of problem gambling behaviour. Where our responsible gaming systems flag an account for review, a member of our support team may contact you to offer assistance or to apply the player protection measures described in our Responsible Gaming policy. This monitoring is carried out in the interest of player welfare.
Marketing and Promotions
Where you have given your consent, 96vip may use your contact details to send you information about promotions, bonuses, and new features on the platform. You may withdraw your consent to receive marketing communications at any time by contacting 96vip support through the platform. Withdrawal of marketing consent does not affect your ability to use your account or receive service-related communications.
Legal Basis for Processing Your Data
96vip processes your personal data only where one of the following lawful bases applies.
Contractual Necessity
Processing that is necessary to fulfil the contract between you and 96vip — for example, processing your deposit to fund your casino wallet, verifying your identity before releasing a withdrawal, or delivering the game sessions you have purchased. Without processing data on this basis, 96vip could not deliver the services described in its Terms & Conditions.
Legal Obligation
Processing that is required to comply with applicable laws, including anti-money laundering regulations, record-keeping obligations, and any lawful order from a competent authority. 96vip cannot opt out of this type of processing — it is a mandatory legal requirement.
Consent
Processing for marketing purposes is carried out on the basis of your consent. You may give or withdraw consent for marketing communications at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing that took place before the consent was withdrawn.
Who We Share Your Data With
96vip does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below.
Service Providers
96vip engages third-party service providers to support platform operations, including payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others), identity verification services, and IT infrastructure providers. These providers process personal data on 96vip's behalf and are contractually required to process data only for the purposes specified by 96vip and to maintain appropriate security measures.
Legal and Regulatory Authorities
Where required by applicable law or by a lawful order or request from a competent court, government authority, law enforcement agency, or regulatory body, 96vip will disclose personal data as required. 96vip will not notify you in advance of such a disclosure where doing so would be prohibited by law or would risk prejudicing an investigation.
Business Transfers
In the event that 96vip undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by 96vip may be transferred to the acquiring entity as part of that transaction. In such circumstances, 96vip will take reasonable steps to ensure that your personal data continues to be treated in accordance with this Privacy Policy and will notify registered users of any material change to the data controller.
Cookies and Tracking Technologies
96vip uses cookies and similar tracking technologies on the 96vip.bio website to support platform functionality and to collect the technical and usage data described in this policy.
Essential Cookies
These cookies are strictly necessary for the platform to function. They include session authentication tokens that keep you logged in to your account, anti-fraud security tokens, and load-balancing cookies. You cannot opt out of essential cookies without disabling core platform features. These cookies do not track your activity across third-party websites and do not collect personal data for advertising purposes.
Analytics Cookies
96vip uses analytics cookies to understand how players interact with the platform — for example, which pages are visited most frequently, how long sessions last, and which features are used most. This information is used in aggregate form to improve the platform. Analytics cookies do not identify you personally. You may opt out of analytics cookies by adjusting your browser settings, though doing so may affect your experience of the platform.
How We Protect Your Personal Data
96vip takes the security of personal data seriously and has implemented technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or alteration.
Technical Security Measures
All data transmitted between your browser or mobile device and the 96vip platform is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored in hashed form and are never stored or transmitted in plain text. Payment data is handled by PCI-DSS compliant payment processors and is not stored on 96vip's own servers in its raw form. Access to personal data within 96vip's systems is restricted to authorised personnel only and is governed by role-based access controls.
Organisational Security Measures
96vip limits internal access to personal data to those staff members whose job functions require it. All personnel with access to personal data are subject to confidentiality obligations. 96vip conducts periodic reviews of its data security practices and updates its technical measures in response to emerging security risks.
How Long We Keep Your Data
96vip retains personal data for as long as is necessary for the purpose for which it was collected, subject to the following retention periods.
Active Account Data
Personal data associated with an active 96vip account is retained for the duration of the account's activity. 96vip will not delete personal data from an active account unless required to do so by a lawful request or by the player exercising a right to erasure (subject to the conditions described in the Your Rights section below).
Closed Account and Regulatory Records
Following the closure of a 96vip account, 96vip retains transaction records, identity verification documents, and account history for a minimum period of five years from the date of account closure. This retention period reflects compliance obligations under applicable anti-money laundering regulations. After the mandatory retention period has expired, records are securely deleted or anonymised.
Your Rights Regarding Your Personal Data
As a data subject whose personal data is processed by 96vip, you have the following rights. To exercise any of these rights, please contact the 96vip support team through the platform. 96vip will respond to rights requests within a reasonable period and will not charge a fee for handling requests made in good faith.
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Right of AccessYou have the right to request a copy of the personal data that 96vip holds about you, together with information about how that data is used and with whom it is shared.
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Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data that 96vip holds about you. For example, if your registered mobile number or name is recorded incorrectly, you may request that it be updated.
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Right to ErasureYou may request that 96vip delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to 96vip's legal obligation to retain certain records for the mandatory period described above.
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Right to Restrict ProcessingYou may request that 96vip restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and that objection is under review.
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Right to Data PortabilityWhere processing is carried out by automated means and is based on your consent or on a contract between you and 96vip, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of the rights listed above, please contact 96vip support through the platform at any time. Support is available 24/7. 96vip will acknowledge your request promptly and will aim to provide a substantive response within 30 days. In complex cases this period may be extended, in which case 96vip will notify you of the extension and the reason for it.
Our Policy on Minors
The 96vip platform is strictly intended for use by individuals who are 21 years of age or older. 96vip does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If 96vip becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a person under the age of 21 has registered for a 96vip account using your contact details or payment information, please contact 96vip support immediately through the platform so that the account can be investigated and closed.
Policy Updates and How to Contact Us
Updates to This Privacy Policy
96vip reviews and updates this Privacy Policy periodically to reflect changes in its data processing practices, changes in applicable law, or improvements to platform functionality. When a material change is made to this policy, the revised version will be published on this page with an updated effective date. Your continued use of the 96vip platform after a revised policy has been published constitutes your acceptance of the revised policy. We recommend that you revisit this page periodically.
Contact for Privacy Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 96vip processes your personal data, please contact the 96vip support team through the platform at any time. You may also reach us by email at [email protected] (plain text only — not a clickable link). We aim to respond to all privacy-related queries within 5 business days.
Your Privacy Is in Safe Hands
96vip is committed to protecting your data. Explore the platform with confidence, or visit our FAQ and About Us pages to learn more.
21+ only. Play responsibly.